Refund Policy

Overview

AI Zombie Trend lets you see a free personalized preview before purchasing a full video. This reduces the risk of paying before you have seen the story setup.

Provider-Side Generation Failures

If an AI generation job fails because of a provider or system error and no usable paid result is produced, the generation allowance consumed by that failed task is returned where supported by the flow. You should not need to purchase a second generation solely because a provider-side job failed.

Refund-Eligible Cases

We may approve a monetary refund for situations such as:

• duplicate payment for the same intended purchase;
• a paid order that cannot be fulfilled after reasonable retry or support investigation;
• another billing error confirmed by our payment records.

Normally Non-Refundable

Generative AI output varies. A successfully completed generation is normally not refundable solely because of subjective artistic preference, facial similarity preference, or a change of mind after the generation has been delivered.

How to Request Help

Use Feedback & Support or submit a ticket in the Support Ticket Center. Include your account email, order or transaction identifier, and a concise description of the problem. Do not send complete payment card numbers or passwords.

Approved monetary refunds are returned through the original payment provider and may take additional processing time depending on that provider.